Privacy Notice

This notice explains how Astrel handles information on this marketing, services, and educational-articles website. It does not describe a future patient portal or clinical record system.

Information you choose to share

When you book a free evaluation, you may provide your contact details, location, your child’s age range, the communication concern you want to discuss, optional notes, preferred times, and an optional response about service budget.

We use inquiry information to respond to you, understand whether Astrel may fit your family’s needs, arrange next steps, prevent misuse, and improve our inquiry process. Inquiry data is stored with Google Firebase and retained only as long as reasonably needed for those purposes or to meet legal and operational obligations.

Booking calls and messages

When you submit a booking request, you agree that Astrel may call or text the mobile number you provide about that request, including through an automated booking assistant. Smallest.ai processes the number, your first name, your preferred times, and your timezone to place the requested confirmation call. Astrel does not send your concern, optional note, child’s name, or child’s age to that calling service. The assistant discusses booking logistics only; the Astrel team confirms the final appointment.

Privacy-limited analytics

The Meta Pixel, Google Analytics 4, Google Ads, Microsoft Clarity, and PostHog run automatically on approved production routes to measure advertising campaigns and understand website use. Meta receives page-view events and exactly one Lead event after an evaluation request succeeds; automatic configuration and advanced matching are disabled. Astrel does not send search terms, form answers, contact details, free text, child age, concern, country, or budget responses to these analytics tools. During the current browser-tab session, Astrel also keeps campaign parameters, advertising click identifiers, the landing path, and the referring site so those first-party attribution details can be attached to an evaluation request if you submit one.

Clarity and PostHog session replay may run across Astrel’s public pages to show page layout, scrolling, clicks, navigation, buttons, and error states. Form values, contact details, account and appointment details, meeting information, free text, and other sensitive content are masked or blocked from replay. Recognized campaign and advertising parameters are saved to Astrel’s first-party attribution record and removed from the browser address before replay starts; replay remains off when another query parameter could contain a search term or other unapproved value. A random correlation identifier may be stored with a submitted lead so Astrel can locate the corresponding replay without using the visitor’s name, email address, or phone number as the identifier. PostHog replay network request and response bodies and headers are removed. Advertising storage, Google Signals, ad personalization, and URL passthrough are disabled.

These providers process analytics data under their own notices: Google Privacy Policy, Microsoft Privacy Statement, PostHog Privacy Notice, and Meta Privacy Policy.

Security, retention, and requests

We use reasonable technical and organizational safeguards, but no internet service can guarantee absolute security. Analytics retention follows the settings in Astrel’s GA4, Google Ads, Clarity, PostHog, and Meta projects. Depending on where you live, you may have rights to request access, correction, or deletion of personal information.

Contact us

For privacy questions or requests, email contact@astrelhealth.com.